Extended Warranties CDK

 

 

 

PlaneWave Instruments telescopes & mounts all come with two years of coverage for workmanship, electronics, and mechanical parts through their standard warranties. PlaneWave Extended warranties allow you to extend coverage out to 5-years from the system’s date-of-purchase, whether one year at a time or with system purchase for a discounted price.

 Extended Warranty Coverage Includes:

- 100% coverage of all mechanical and electronic parts

- Maintain free remote-support for warranty troubleshooting

- Coverage for PWI accessories (focuser, IRF90 rotator, Delta-T, EFA, motorized mirror-covers) installed on the covered telescope

- Annual clean & check for telescopes CDK12.5 through CDK24

 

Extended Warranty for CDK12.5 through CDK24

Extended warranties cover all parts and labor costs necessary to repair and return the covered product to manufacturer’s original specification.  PlaneWave accessories installed on the covered telescope are also covered, including motorized mirror-covers, Delta-T, EFA, and focuser or IRF90 rotating-focuser.

As an additional benefit, Extended Warranty for PlaneWave Telescopes (up to 24”) owners receive an annual clean-and-check of the covered product for no cost other than round-trip shipping.* For telescopes, this service covers cleaning, collimation, and checking of electronic and/or mechanical components. For focusers, and rotators, this service covers cleaning, relubrication, adjustment of mechanical alignment, and checking of electronic components.

*Governments and institutions may request quote and purchase round-trip shipping coverage.

What is covered:

- Parts and labor for mechanical and electronic components, or any related workmanship defects or deficiencies, for the term of the extended warranty, not to exceed 5 years from the covered product’s date of purchase and with term defined by customer’s PlaneWave invoice

- PlaneWave accessories installed on the covered telescope, including motorized mirror-covers, Delta-T, EFA, and focuser or rotating-focuser

- Extended Warranty coverage also maintains software/driver licensing and access to major-updates and new-releases

- Annual Clean-and-Check at PlaneWave

 

What Is NOT Covered:

- Optical coatings

- Scratches, chips, or other surface defects in optical surfaces resulting from cleaning or other handling

- Cosmetic wear

- Damage resulting from misuse, abuse, or modification not authorized by PlaneWave

- Damage resulting from weather or poor environmental control, including but not limited to rain, ice, snow, dust/sand, pollen, power-surges, or brownouts

- Damage resulting from improper storage, lightning, fire, flood, earthquake, riot, war, or acts of God

- Maintenance, including but not limited to cleaning and mechanical lubrication (outside of annual clean-and-check)

- Compatibility with third-party equipment, unless installed by PlaneWave

- Compatibility with third-party software

- Shipping costs

 

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