Service

 

 

 

 

PlaneWave Services and Extended Warranties bridge the gap between instrumentation that is operating and instruments that are performing. Whether through expert remote-support and troubleshooting, scheduled maintenance visits, training sessions, remote management, or even installation of your equipment and observatory, PlaneWave Services are available to help bolster your team and your time.

Extended Warranty

Extended Warranties for PlaneWave Telescopes allow the two-year mechanics and electronics coverage of the Standard Warranty to be extended in one-year increments, up to 5 years from the covered product’s date of purchase. Extended warranties cover all parts and labor costs necessary to repair and return the covered product to good working order. PlaneWave accessories installed on the covered telescope are also covered, including motorized mirror-covers, Delta-T, EFA, and focuser or rotating-focuser.

As an additional benefit, Extended Warranty for PlaneWave Telescopes owners receive an annual clean-and-check of the covered product for no cost other than round-trip shipping. For telescopes, this service covers cleaning, collimation, and checking of electronic and/or mechanical components. For focusers, and rotators, this service covers cleaning, lubrication, adjustment of mechanical alignment, and checking of electronic components.

Click below for detailed information about our extended warranties :

Extended Warranty for CDK12.5 through CDK24

Extended Warranty for CDK700 & PW1000

Extended Warranty for PlaneWave Mounts

Service Plans

For our Academic and Industry customers, PlaneWave also offers Service Level Agreements to meet your specific needs.

 

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