Services

Installation

PlaneWave Services is pleased to offer domestic and international installation for any PlaneWave system, as well as equipment from a long list of trusted, third-party manufacturers, including:

  • Scientific cameras
  • Prefabricated domes and roll-off-roof observatories
  • Solar-telescopes
  • Color, photometric, and narrow-band filters
  • Spectrographs and spectrometers

Pre-installation consulting services are available, including:

  • Observatory design and planning
  • Equipment recommendation and selection based upon your observational needs
  • Local contractor selection
  • Contractor guidance, specific to concepts and practices unique to observatory construction

Due to the potential complexity of many installation scenarios, discussion will be necessary before an estimate or quote can be offered.

In some instances, PlaneWave may request a pre-installation visit (billed as on-site services, above) in order to ascertain existing conditions of the land, facilities, and/or equipment before offering a firm quote. While this is not required, the alternative will be agreement on an estimate, which may not include the costs of all parts and labor necessary to complete the installation, and where additional charges may be required.

To ensure the best timing of delivery, installation, and commissioning, it is important to discuss installation services while or prior to placing your PlaneWave system order.

Support Contracts & Extended Warranties

PlaneWave Services bridge the gap between instrumentation that is operating and instruments that are performing. Whether through expert remote-support and troubleshooting, scheduled maintenance visits, training sessions, remote management, or even installation of your equipment and observatory, PlaneWave Services are available to help bolster your team and your time. Non-subscriber pricing is available, when you need only a little help for matters not related to warranty-support. PlaneWave Service Programs offer a cost saving way of signing up for more, at 25% to more than 30% off of non-subscriber rates.

Programs and Pricing Overview:

Non-subscriber Rates:

  • $60/incident (30 minute maximum) for remote-support, remote-management, and trouble-shooting services
  • $120/hour for remote training
  • $1200/person/day for on-site services, including travel days (3-day minimum), with customer paying travel-costs (airfare/transportation/room/board) for PlaneWave staff

Subscriptions:

  • Subscribers may convert incidents to training time, at a rate of 1-incident to 30-minutes.
  • Subscribers may use one or more annual-maintenance-visit as time toward installation services.
  • Subscriptions remain valid for 12 months from their date of purchase.
  • Subscribers wanting additional incident or training support may renew their subscription as needed, restarting the 12 month term.
  • In addition to the services offered under the individual programs, all offsite-support and onsite-maintenance subscribers see the following discounted rates for additional services:
  • $1000/person/day for on-site services, including travel days (3-day minimum), with customer paying travel-costs (airfare/transportation/room/board) for PlaneWave staff

Subscriber-10 ($450/year):

  • 10 incidents (30 minute maximum per incident) of off-site support

Subscriber-25 ($1000/year):

  • 25 incidents (30 minute maximum per incident) of off-site support

Maintenance Subscriber ($4000/year):

  • Annual maintenance visit (1-day/1-night by one team member, Airfare/Transportation/Room/Board NOT INCLUDED), $3750 value
  • 25 incidents (30 minute maximum per incident) of off-site support
  • Quotes available for pre-paid travel (institutional/government customers only

Maintenance Subscriber+ ($7000/year):

  • Two annual maintenance visits (1-day/1-night by one team member, Airfare/Transportation/Room/Board NOT INCLUDED), $7500 value
  • 25 incidents (30 minute maximum per incident) of off-site support
  • Quotes available for pre-paid travel (institutional/government customers only)